Terms and Conditions
Check out: Departing guests must remove all their belongings from their room by 10.30am and the hand their key fob back to reception. Late check outs will incur a charge of an additional nights stay.
Check In: Each guest will receive a key fob for access in and around the lodge, and access to their room. The fob is activated for the period of your stay only, and must be handed to the reception on check out. Failing to return the key fob will incur a charge of £5 per fob.
Reservations booked in advance do not constitute a legally binding contract until the hostel confirms the reservation and provides a booking reference.
Age Restriction: Customers under the age of 16 are only permitted to stay in a private room or shared room that has been booked for the sole use of one family, or a group of persons booked together and must be accompanied by an adult over the age of 18. Guests under the age of 6 years old are not permitted to use a top bunk bed. Customers aged between 16 or 18 must be accompanied by an adult over the age of 18, staying in the same room.
Payment policy: All bookings are charged with a 20% deposit. The balance remaining will be due in full upon arrival, payable by debit or credit card. We do not accept cash or American Express. If any payment under these terms and conditions are not met we may cancel your booking. You will be notified in writing should this occur.
Cancellations: We offer a free cancellation policy up to 7 days prior to your stay. Cancellations made less than 7 days prior to your stay will be charged at 50% of your entire stay. Cancellations made less than 24 hours prior to your stay, or no shows, will be charged at 100% of your entire stay. Cancellations must be in writing by email or letter. We do not accept cancellations made by telephone.
Guest Behaviour: Guests are trusted to respect other guests, staff, local residents and property. If our staff believe any guests are compromising the comfort, safety, or security of our guests, they will be asked to leave the lodge immediately, and will not receive a refund. We reserve the right to charge guests for the cost of any damage caused by negligent or unruly behaviour. If any damage is found after the guest has departed, we reserve the right to charge the guests credit or debit card. We reserve the right to charge guests for any items that are removed from the premises, and they will be charged for the full amount it costs to replace the item. Smoking or vaping is not permitted anywhere inside the lodge. There are designated smoking areas on the external balconies and outside of the lodge. CCTV is in operation throughout the premises.
Personal Property: It is the responsibility of the guest to ensure that their personal belongings are secure at all times. Radcliffes Lodge accepts no liability for the loss, theft, or damage to property however sustained or caused.
Your Information: Radcliffes Lodge shall only store and use the information you supply to us to inform you of your upcoming stay, and any other offers or services that we may make available from time to time. If you do not wish to receive informations on upcoming offers and services, please notify us and we will update our records. We shall not share a guests information with any third party without the consent of the guest.
Oversights and Errors: Any oversights or errors made by us will be corrected by us without liability. This includes oversights and errors on booking acknowledgements, our website or third party websites, invoices or other documents issued by us. We will advise you of any changes at the time of booking or as soon as possible thereafter.
Discretion: All bookings are subject to availability and Radcliffes Lodge reserves the right to decline any booking at our discretion.
Pets: Pets are permitted with prior arrangement. There is a small charge of £7.50 for one dog, and £10 for 2 dogs, which covers the entire stay. Pets must be kept on a lead in the communal areas and are not permitted in the communal kitchen.
Privacy Policy
This privacy policy sets out how Radcliffes Lodge uses and protects any information that you give Radcliffes Lodge when you use this website.
Radcliffes Lodge is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Radcliffes Lodge may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2021.
What we collect
We may collect the following information:
- Customer name
- Contact information including email address
- Demographic information such as your area location
- Other information related to customer enquiries
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- To process customer enquiries.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@radcliffeslodge.co.uk.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held please email us at info@radcliffeslodge.co.uk.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.